RealmCloud is an easy-to-uses cloud-based unified communications system that helps employees to be more productive and collaborative. It includes a full-featured phone system combined with chat, and web/video conferencing.
RealmCloud Includes
- 90+ enterprise-grade calling features
- Free local and long distance calling ot anywhere in North America & Puerto Rico
- The RealmCloud Mobile App makes any smart phone an essential collaboration tool
- The RealmCloud Desktop App integrates with company directories, showing employee availability and enabling click-to-call
- Powerful video conferencing, screen sharing, and file sharing features facilitate better collaboration
Benefits To Your Business
increased productivity
RealmCloud makes a more productive workforce
- Allows a user's mobile device to interact seamlessly with the corporate phone system
- Virtually anywhere, any time, and on any device - creates a more flexible workforce
- Integrated chat, video conferencing, screen sharing, file sharing, file backup adn integrations extends reach and facilitates collaboration
lower costs
No phone system infrastructure hardware to buy, install, manage, upgrade, or replace
- Reduces infrastructure and operating costs
- Consolidates voice and data onto one network
- 90+ enterprise-grade calling features INCLUDED in the service
high reliability
RealmCloud's voice network is purpose-built for reliability
- Redudant east/west data centers increase reliability and reduce latency
- Multiple backbone carriers
- 4 data centers for quality control
simplified scaling & management
RealmConnect scales according to the needs of any business
- Mix and Match packages according to user needs: Essentials, Pro, and Enterprise
- Order service according to the number of users; no guessing number of lines needed
- Ordering additional service is easy and can be done online; no technician or special expertise required
- Scales to a large number of users per business
business continuity
Never miss an important business call
- RealmCloud automatically rings all your end points (desk phone, mobile, etc.)
- In the event that you don't answer, the system routes teh call to any number you choose (branch office, automated attendant, mobile number, etc.)
enhanced customer experience
You, the customer, are who matters most
- Option to add RealmCloud Contact Center at any time
- Contact Center delivers more responsive, informated, and positive customer experiences
- Plans for businesses of all sizes, industires, and levels of sophistication
The Business-Class Features You Deserve
90+ enterprise-level features included
- Call Forwarding
- Call Park
- Call Transfer
- Do Not Disturb
- Call Recording
- 3-Way Calling
- Caller ID
- Extension Dialing
- HC Audio
- Call Waiting
- Receptionist Routing
- Music On Hold
- Spam Caller Protection
- And More!
voicemail
- Voicemail to email via WAV file
- SMS notifications
- Auto-delete of voicemail after 90 days
- Change personal greeting
- Remote voicemail access
- Voicemail transcription (Pro & Enterprise packages only)
conference bridge
- Includes a unique local phone number
- Gather up to 200 participants
- Start conferences at any time with Always-On conferencing
- Ability to add video and screens haring to your conference
busy lamp field
- Indicates presence - whether another user's phone is currently in use
- Other user extension and name info is presented as virtual buttons on desk phone LCD display
- The BLF display can be used for speed dials; make or take calls on behalf of another user
video conferencing
- HD video conferencing eliminates unnecessary travel and empowers teams with remote members to be more productive
- Share your computer desktop with team members in real time, improving collaboration and speed of decision making
- Includes a conference dial-in number and custom URLs for meetings
call flip
- Allows user to seamlessly move an active call from the desktop to a mobile phone or vice versa
- Called party will hear hold music while the caller utilizing the Call Flip feature switches mid-call
team chat
- Pin favorite contacts to the top of your list
- Chat messages sync across desktop and mobile devices
- View free/busy/away statuses of all your contacts
- Chat messages are securely encrypted in transit and at rest
file collaboration
Included with Pro and Enterprise packages only
- Easy and secure file sharing
- Access the most current version of files from any device
- Co-edit in real time
- Access file server content from mobile devices without a VPN
WEBFAX
Included with Pro and Enterprise packages only
- Users receive, view, manage faxes view the web, or as email attachments
- Users may send faxes from any internet-connected PC
- Does not require an additional phone line
contact center (add-on)
Optional
- Smart queuing technology tells customers their position in line, plus wait time
- Deep analytics and reporting help you visualize gaps and improve performance
- Omni-channel capabilities help you connect with customers through their preferrred modes of communication
Apps & Productivity
This powerful mobile application transforms your phone into an essential collaboration tool, making teamwork on-the-go easier than ever. See who is available, send chats and SMS messages, place calls, and see voicemails – anytime, anywhere.
Never miss important calls. Extend your business phone number and extension to your mobile phone, so you can place and receive calls on-the-go or even transfer calls from your desktop phone with your mobile device – seamlessly, without interruption.
Easily collaborate from anywhere. Your full desktop chat history is synchronized with your mobile device so you can stay connected and continue conversations no matter where you are.
Our desktop app brings essential collaboration tools together, making teamwork easier than ever. See who is available, send chat, place and receive calls, share screens, start video calls, and share files – all from one application.
Communicate your way. Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or MAc.
One application for collaboration. One place to see the availability of coworkers, place a phone call, start team chat, and launch a video conference.
Stay connected on-the-go. With the RealmCloud desktop and mobile application, you take your contacts, files and conversations with you – wherever you are.
Video Conferencing & Screen Sharing
- HD video conferencing: Face-to-face meetings eliminate unnecessary travel and empowers teams with remote members to be more productive
- Screen sharing: The computer desktop can be shared in real-time, improving collaboration and speed of decision making
- Screen annotation: Meeting participants can call our important points on a shared screen during am eeting
- Includes a conference dial-in number and custom URLs for meetings
File Sharing & Security
- File sync and share with backups for desktops, mobile devices, and file servers
- The most current version of files from any device
- Easy and secure file sharing
- Reduced downtime from ransomware and other types of data loss
- Integration with Windows file server, Exchange Email, Active Directory, Outlook, Office, and Office 365
- Full control over files, users, devices, and sharing activities
- Includes 10 GB/user of storage for backup and file sharing
RealmConnect Integrations
increase employee productivity
Embed communications into every day business applications across various teams to streamline business workflows and maximize employee efficiency.
retain customers and increase revenue
Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
no heavy IT Investment
Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.
